At Studio Ek Inch, we believe that good products should age with grace and accompany you through years of journeys, memories, and everyday moments.

Each piece is thoughtfully crafted using carefully selected materials and made by skilled artisans whose knowledge has been passed down through generations. We design our products to be durable, functional, and timeless—not for a season, but for years to come.

While no handmade product is immune to the effects of time and use, we stand behind the quality of our craftsmanship. If you experience an issue resulting from a manufacturing defect, we will review it carefully and work with you to find the best solution.

Repairs & Care

We believe repair is a part of sustainability. Whenever possible, we encourage repairing rather than replacing.

If your Studio Ek Inch product requires attention, simply email us at support@studioekinch.com with photographs of the issue and your order details. Our team will assess the product and guide you through the next steps.

Natural Wear & Character

Our products are made using natural materials that evolve with use. Canvas may soften and develop subtle variations in colour. Leather may darken, gain character, and develop a unique patina over time.

These changes are not flaws—they are part of the story your product collects as it travels with you.

Caring for Your Product

To keep your bag looking its best, gently clean the canvas with a soft cloth and mild water when needed. Allow it to dry naturally and avoid prolonged exposure to direct sunlight when not in use.

For leather components, occasional conditioning with a quality leather cream can help maintain suppleness and longevity.

Fair Assessment

Every repair request is reviewed individually. Manufacturing defects will be addressed by our team, while issues arising from heavy wear, accidental damage, or misuse may be eligible for repair at a reasonable service cost.

Our goal is always the same: to help your Studio Ek Inch product continue its journey for as long as possible.

Shipping & Returns for Repairs

For products requiring repair, shipping arrangements and associated costs will be discussed on a case-by-case basis. We will always strive to provide the most practical and cost-effective solution for our customers.

Because a well-made product deserves a long life, and every journey deserves a trusted companion.