Warranty Policy — Studio Ek Inch

WARRANTY POLICY

At Studio Ek Inch, we believe good products should be made to last.

Every piece is thoughtfully made using carefully selected materials, skilled craftsmanship, and attention to detail. Our warranty is our commitment to the quality of the work that goes into every Studio Ek Inch product.

BAG WARRANTY

2-Year Limited Craftsmanship Warranty

All bags purchased from Studio Ek Inch are covered by a 2-year limited craftsmanship warranty from the date of purchase.

The warranty covers manufacturing and craftsmanship defects relating to:

  • Zippers

  • Hardware

  • Magnets

  • Buttons

  • Stitching

  • Other manufacturing or workmanship-related defects

If a manufacturing or craftsmanship defect develops during the warranty period under normal use, we will assess the product and, at our discretion, repair or replace the affected product or component.

Our first preference will generally be to repair the affected component wherever reasonably possible.

WHAT THE WARRANTY DOES NOT COVER

The warranty does not cover:

  • Normal wear and tear

  • Scratches, marks, scuffs, or natural aging of materials

  • Natural variations in leather or other materials

  • Damage caused by misuse, accidents, neglect, or improper care

  • Damage caused by exposure to excessive moisture, heat, chemicals, or unsuitable cleaning products

  • Damage caused by unauthorized repairs, alterations, or modifications

  • Cosmetic changes resulting from regular use

  • Damage caused by normal aging or deterioration of materials

Warranty claims are subject to assessment by Studio Ek Inch.

HOW TO MAKE A WARRANTY CLAIM

To make a warranty claim, please email support@studioekinch.com with:

  • Your order number or proof of purchase

  • Clear photographs of the product

  • Clear photographs showing the issue or defect

  • A brief description of the problem

Our team will review the concern and guide you through the next steps.

Depending on the nature of the issue, we may request that the product be sent to us for physical inspection.

If the issue is confirmed to be covered under our warranty, Studio Ek Inch will determine the appropriate resolution, which may include repair or replacement of the affected product or component.

MENSWEAR — SIZE, FIT & CRAFTSMANSHIP SUPPORT

Every Studio Ek Inch shirt is made to order specifically for the individual customer.

While made-to-order menswear is not eligible for return or refund, we understand that a concern regarding size, fit, construction, or craftsmanship can arise.

If you experience such an issue, please contact us at support@studioekinch.com with your order details and photographs of the concern.

After reviewing the issue, our team may arrange for the shirt to be altered or repaired to address the concern.

Once the required alteration or repair has been completed, we will send the shirt back to you.

For issues confirmed to be related to size, fit, or craftsmanship, the applicable return and re-delivery shipping costs will be borne by Studio Ek Inch.

Our aim is to ensure that every made-to-order piece meets the standard of quality, craftsmanship, and fit that we promise.

IMPORTANT NOTES

  • The bag warranty is valid for 2 years from the date of purchase.

  • The warranty applies to manufacturing and craftsmanship defects under normal use.

  • The warranty does not cover normal wear and tear, accidental damage, misuse, improper care, or natural material aging.

  • Warranty claims are subject to assessment by Studio Ek Inch.

  • Proof of purchase may be required.

  • Repair or replacement is determined by Studio Ek Inch based on the nature and extent of the issue.

  • Menswear is made to order and is not eligible for return or refund.

  • Menswear size, fit, construction, and craftsmanship concerns will be reviewed individually and may be eligible for alteration or repair.

For all warranty, alteration, or repair enquiries, please contact:

support@studioekinch.com