Returns & Refund Policy — Studio Ek Inch
RETURNS & REFUND POLICY
At Studio Ek Inch, we believe every product should be made with care and become a part of your everyday journey.
Our return and refund policy is different for bags and menswear, as our menswear is made to order specifically for each customer.
BAG RETURNS
30-Day Return Policy
We offer a 30-day return policy on bags purchased through our website, starting from the date of delivery.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the bag must:
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Be unused and in its original condition
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Not have been altered, repaired, or damaged after delivery
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Be returned with its original packaging, tags, accessories, and components, where applicable
To initiate a return, please email us at support@studioekinch.com with your order number and reason for the return. Our team will guide you through the return process and arrange the next steps.
Return Inspection
Once the returned product reaches us, it will undergo a quality inspection.
A refund will be processed only after the product has been received and confirmed to be in acceptable return condition.
If a product has been used, damaged, altered, or returned without its original components or packaging, we reserve the right to decline the return or adjust the refund accordingly.
REFUNDS
Once your return has successfully passed our quality inspection, we will initiate the refund to the original payment method used for the purchase.
The refund will normally be initiated within 2–7 business days after the returned product has been received and approved.
The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.
For Cash on Delivery orders, where applicable, we may request the necessary bank details to process the refund.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
We carefully inspect every Studio Ek Inch product before it leaves our studio. However, if your bag arrives damaged, defective, or different from what you ordered, please contact us at support@studioekinch.com as soon as possible, preferably within 48 hours of delivery.
Please include:
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Your order number
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Photographs of the product
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Photographs of the packaging, where relevant
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A brief description of the issue
Depending on the nature of the issue, we may offer a repair, replacement, or refund.
For products confirmed to have been damaged, defective, or incorrectly supplied by us, the applicable return or replacement shipping costs will be borne by Studio Ek Inch.
MENSWEAR — MADE-TO-ORDER POLICY
Every Studio Ek Inch shirt is made to order. Each piece is prepared specifically for the individual customer and takes approximately one week to prepare before it is ready for dispatch.
Because of this made-to-order process, we do not accept returns or provide refunds on menswear shirts.
All menswear purchases are therefore considered final once the order has been confirmed.
However, if you experience a concern with the size, fit, construction, or craftsmanship of your shirt, please contact us at support@studioekinch.com.
Our team will review the concern and, where applicable, may arrange an alteration or repair. Please refer to our Warranty Policy for further information.
IMPORTANT NOTES
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Return requests for eligible bags must be raised within 30 days of delivery.
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Bags must be returned unused and in their original condition.
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Refunds are processed only after the returned product has been received and successfully inspected.
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Refunds are generally made to the original payment method used for the purchase.
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Refund processing times may vary depending on the payment method and financial institution.
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Menswear shirts are made to order and are not eligible for return or refund.
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Size, fit, and craftsmanship concerns with menswear will be reviewed individually and may be eligible for alteration or repair.
For all return or refund enquiries, please contact:
