SHIPPING POLICY

A Note on Slow Fashion: At Studio Ek Inch, every product is handcrafted with intention and made to order. As a slow-fashion label, we take the time to ensure that every piece reflects the quality, precision, and craftsmanship we stand for.

Order Processing Time (Made-to-Order)

Every Studio Ek Inch product is individually prepared for you. The time below refers to the period required to make and prepare your order before it is ready for dispatch.

You will receive an email update when your order moves into production and another notification once it is ready for dispatch.

Please note: Since our products are made to order, the processing time is in addition to the shipping and delivery time mentioned below.

Dispatch & Delivery Timelines

Once your handcrafted product is ready, it moves to our dispatch process.

Domestic Orders (Within India)

We offer free standard shipping across India.

International Orders

Note: International delivery timelines may vary depending on the destination, customs clearance, local regulations, weather conditions, and other circumstances beyond our control.

Shipping Charges

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer, where applicable.

Tracking & Support

Order Tracking

Once your order has been dispatched, a tracking link or tracking details will be shared with you via email.

You can use the tracking information to follow your shipment until delivery.

Delivery Delays & Exceptions

We carefully plan every order around our made-to-order production process. However, slight delays may occasionally occur due to:

• High order volumes
• Production requirements
• Artisan or workshop schedules
• Courier delays
• Weather conditions
• Public holidays
• Customs clearance for international orders
• Other circumstances beyond our control

We appreciate your patience and understanding as we follow our slow-fashion approach rather than mass-producing our products.

Wrong Address / Failed Delivery

Please ensure that your name, delivery address, phone number, and other shipping details are accurate when placing your order.

Studio Ek Inch cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-dispatch.

Damaged Package on Delivery

We take care to pack every Studio Ek Inch order securely. However, if your package arrives visibly damaged, please contact us at support@studioekinch.com, preferably within 48 hours of delivery.

Please share:

• Your order number
• Photographs of the outer packaging
• Photographs of the product
• A brief description of the damage

Our team will review the concern and assist you with the appropriate resolution.

Customer Support

For any assistance regarding your order, shipping, tracking, or delivery, please contact us:

General & Order Support:
support@studioekinch.com

Customer Support Hours:
Monday – Saturday: 10:00 AM – 6:00 PM

We will be happy to assist you.