Refund Policy — Studio Ek Inch

Core Principle: As all products are handcrafted and made to order, we do not offer refunds as a standard practice.

 When Refunds ARE Provided

A refund will be provided ONLY if both of the following conditions are met:

1. The product arrives damaged beyond repair, AND
2. A replacement for the damaged item is not possible (e.g., material unavailable).

Process for Damage Claim

If you receive a product damaged beyond repair:

• Action: Email us within 24 hours of delivery.
• Documentation Required: Include clear photographs and the unboxing video of the item.
• Resolution: Once the damage is validated, a refund will be initiated to your original mode of payment.

 When Refunds ARE NOT Issued

We appreciate your understanding that refunds will not be issued for the following reasons:

• Orders placed for an incorrect size (please use the Exchange Policy for size issues).
• Damage caused by the customer after delivery.
• Delays caused by logistics, weather, or customs.
• Packages returned to us due to incorrect address details provided by the customer.

We appreciate your understanding and support for handcrafted, small-batch production.

Now you have the designed content for the Shipping, Exchange, and Refund Policies. Would you like me to compile all three into a single, cohesive policy document?